Helps Desk Module
How to define business hoursHow to create a new categoryHow to configure the SLAsHow to define the SLA matrixHow to create an analyst groupHow to create a user groupHow to create a service catalogHow to create a custom incident formHow to configure business rulesHow to create a workflowHow to open a new incident ticketHow to open a new service requestHow to assign a ticket to the analyst/analyst groupHow to merge a ticket with another oneHow to send a ticket for approvalHow to change a ticket features