PomDesk
PomDesk Product Library
PomDesk Product Library
  • POMDESK PRODUCT LIBRARY
    • Welcome
    • CONFIGURE & UTILIZE POMDESK
      • Helps Desk Module
        • How to define business hours
        • How to create a new category
        • How to configure the SLAs
        • How to define the SLA matrix
        • How to create an analyst group
        • How to create a user group
        • How to create a service catalog
        • How to create a custom incident form
        • How to configure business rules
        • How to create a workflow
        • How to open a new incident ticket
        • How to open a new service request
        • How to assign a ticket to the analyst/analyst group
        • How to merge a ticket with another one
        • How to send a ticket for approval
        • How to change a ticket features
      • Infrastructure Settings
        • How to configure domain settings
        • How to configure email settings
        • How to create a company profile
        • How to create an app registration on Azure Entra ID
        • How to create a location
        • How to create a department
        • How to customize the portal
      • Asset Management Module
        • How to configure an asset category
        • How to configure a product type
        • How to configure an asset product
        • How to configure an asset state
        • How to configure a vendor
        • Add an asset
        • Manage the assets
        • Use the asset audit
      • Project Management Module
        • How to create a project type
        • How to create a expense type
        • Create a new project
        • Use a PomDesk project
      • System Settings
        • How to configure the agent settings
        • How to configure the client app center
      • Patch Management Module
        • How to configure the WSUS settings
        • How to utilize the patch management module
      • User & Roles
        • How to configure the role settings
        • How to configure the users settings
      • System Management and Remote Access Modules
        • Check the installed applications and hardware
        • Check the missing and installed updates
        • Check the computer location
        • Check the remote connection history logs
        • Connect to a remote computer's Powershell and Command Prompt
        • Manage file explorer
        • Change the registry settings
        • Add/Remove/Reset Password for a local user
        • Manage the running processes
        • Manage windows services
        • Access the computer remotely
      • Configuration Policies
        • Application deployment policy
        • Script deployment policy
        • Package deployment policy
        • Start application policy
        • Start/Stop service policy
        • Registry change policy
        • Create/Remove/Update user and group policy
        • Enable/Disable the USB policy
        • Create/Remove printer policy
        • Create a task sequence policy
      • Agent Installation
        • Automatic/Remote agent installation
        • Manuel agent installation
      • Application Management
        • How to create an application
        • How to create a script
        • How to create a package
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  1. POMDESK PRODUCT LIBRARY
  2. CONFIGURE & UTILIZE POMDESK
  3. Helps Desk Module

How to configure business rules

To determine the ticket opening rules , follow the steps below.

PreviousHow to create a custom incident formNextHow to create a workflow

Last updated 8 months ago

Step 1: Go to the Settings > Helpdesk > Business Rules tab. According to your requirements, you can enable the rules and click Save.