How to send a ticket for approval

If you need approval for the ticket, you should send it to someone through PomDesk.

Step 1: Go to the tab of the Help Desk Module > All Tickets > Click the ticket and open it.

Step 2: Once you open the ticket, you will see the Send To Approval icon. Click on the icon.

Step 3: The next step is to choose an approval.

Step 4: The approval will appear in the Waiting My Approval section of his list.

Step 5: The approval can approve or decline this ticket process.