How to configure email settings
You need to configure the email settings on PomDesk to send emails for different purposes such as once you create a ticket PomDesk will send an email to the analyst or analyst group.
Last updated
You need to configure the email settings on PomDesk to send emails for different purposes such as once you create a ticket PomDesk will send an email to the analyst or analyst group.
Last updated
Step 1: Go to the tab Settings > Infrastructure > Email and click the + icon.
Step 2: You need to define a name and enable the "Default Mail" and "Create Ticket" settings.
Step 3: You have two options: OAuth 2 for Office 365 and regular IMAP. If your email server is different from Office 365, you should use the regular IMAP option to connect to the email server.
Step 4: Define the Incoming email settings as follows: use the link below for "Client App Id" and "Tenant Id".
Step 5: Define the outgoing email settings, please follow the steps below.
You should watch the video for this configuration.
