How to open a new incident ticket

Find the incident ticket open methods using the following steps. There are two different ways to open an incident ticket on PomDesk.

Step 1: The first method is to use the User Portal, where all users have an account on PomDesk.

Select the Report Problem button on the User Portal.

Step 2: Enter the issue details in this area and then click the Submit.

If you require additional fields on this form, please add them to the custom form in the Help Desk settings area.

https://docs.pomdesk.com/pomdesk-product-library/configure-pomdesk/helps-desk-settings/how-to-create-a-custom-incident-form

Step 3: The second way is to use the admin portal if you have admin permission.

Go to the tab of Help Desk Module > Open > click the + Add Ticket button.

Step 4: Enter the issue details in these fields and then click the Submit button.