How to create a user group
To define the user group, you should follow the below steps.
Last updated
To define the user group, you should follow the below steps.
Last updated
Step 1: Go to the Settings > Helpdesk > User Groups tab and click the + icon.
Step 2: Give a name to the group and add the members. You have two options for adding a user to a group as a member.
Manuel: Add a user manually to the group.
Automatic: Add a user automatically from an active directory group.
You should watch the video for this configuration.
