How to create an analyst group
To define the analyst group, you should follow the below steps.
Last updated
To define the analyst group, you should follow the below steps.
Last updated
Step 1: Go to the Settings > Helpdesk > Analyst Groups tab and click the + icon.
Step 2: Give a name to the group and add the members. Optionally, choose Automatic Ticket Assignment as Round Robin or Load Balancing.
