How to change a ticket features

You will see how to use change the ticket features in this section.

Step 1: You should change the ticket features such as status, category, subcategory, urgency, impact, and priority in the below selection.

Step 2: A requester and analyst can send messages to each other with the messaging area.

Step 3: You should create/update tasks inside of the ticket.

Step 4: These tasks could include creating comments, worklogs, or updating task details.