How to create a workflow

If you need a Service or Incident ticket automation, you should use PomDesk workflow feature as follows.

Steps 1: Go to the Settings > Helpdesk > Workflow tab and click the + icon.

Step 2: You can utilize the fields to easily create a workflow by dragging and dropping them.

Step 3: You can follow the steps below to create a workflow.

Trigger: When a service ticket is created.

Condition: If a user needs a Matlab license.

Send to Approval: Send to manager for approval

Change Priority: Change the priority to medium

Change Status: Change the ticket status to Waiting Approval